Taking an order

Starting a cart

From the POS screen, start a new order by opening a cart. The cart stays open while you add and adjust items, and nothing is sent to the kitchen or counted as a sale until you send it or complete payment.

Order types

Every order is tagged with an order type, which determines how it flows through the rest of the system — for example whether it needs a table or a delivery address.

• Dine-in — assigned to a table on the floor plan
• Takeaway — the customer collects it at the counter
• Delivery — dispatched to a customer address
• Drive-thru — served directly to a vehicle
• Pickup — prepared ahead for customer collection at a set time
• Catering — larger orders prepared for events
• Pre-order — placed in advance for a future date or time

Adding items, discounts, and vouchers

Add items to the cart from your menu, adjusting quantities, modifiers, or notes as needed. You can apply a discount to a single item or to the whole order, and redeem vouchers at checkout — both are reflected immediately in the order total.

Sending to the kitchen

Once the order is ready, send it to the kitchen so it appears on the relevant prep station or kitchen display. You can continue to add items to an open order after sending — new items are sent as a follow-up ticket so the kitchen knows what changed.